As a managed information technology (IT) services provider, Elevated Networks offers network login and portal hosting services to connect healthcare providers with benefits of virtual assistant support.
Our services provide remote employees with access and tools to complete a variety of support tasks in the medical sector. Our services are Health Insurance Portability and Accountability Act (HIPAA) compliant and a solid solution for healthcare providers to gain administrative and other support from virtual assistants.
Who Are Medical VAs?
Virtual assistants (VAs) in the healthcare industry are remote professionals who assist doctors, hospitals, clinics, and other healthcare providers with non-direct patient care, such as appointment scheduling and patient intake processes.
These professionals are also known as healthcare VAs and virtual medical assistants (VMAs). Healthcare VAs provide medical support via phone, email, or software, and often have nursing or administrative experience.
Common Tasks of Healthcare Virtual Assistants
Tasks commonly handled by healthcare VAs involve administrative duties, billing and revenue services, record management, patient support, and more.
Administrative Duties
In addition to scheduling and patient intake services, administrative duties fulfilled by healthcare VAs include insurance verification, follow-up communication, and phone/email management.
Billing and Revenue Services
Processing claims, coding, posting payments, and handling prior authorizations are all tasks that could be assigned to virtual assistants to provide office support for a medical facility.
Record Management
Data entry, using Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems, and taking notes during appointments (called “medical scribing”) are also tasks that healthcare VAs may carry out.
Patient Support
Healthcare VAs can assist with processing prescription refills, placing reminders, handling triage calls, and aiding telehealth services. They may also assist by providing basic education to patients.
Other Services
A healthcare VA may also coordinate referrals and supply research help.
HIPAA-Compliant Login and Hosting Services
For $60 a month per user, we can supply healthcare providers with HIPAA-compliant login and hosting services to support the work of virtual assistants.
Benefits of Healthcare VA Services
There are multiple benefits to hiring healthcare VAs, including:
Cost Savings
Healthcare organizations may be able to reduce overhead by 50-70% by hiring virtual medical assistants, as no office space is needed, no benefits may be part of the work agreement, and healthcare VA services are often billed hourly at rates lower than in-house staff compensation.
Increased Efficiency
VAs can take on routine tasks, reducing the time doctors and medical staff would otherwise spend on that work. Physicians may spend up to 50% of their time on desk work if they do not have administrative office support.
Improved Patient Care and Satisfaction
With VMAs handling support duties, medical practitioners can have more time for personalized follow-ups, leading to better medical outcomes. Opening up healthcare provider time can also result in faster medical care responses and reduced in-clinic wait times for patients.
Reduced Burnout / Staff Retention
A lessened workload for on-site staff due to VA task completion can translate to higher job satisfaction and lower employee turnover.
Scalability and Flexibility
The benefits of healthcare virtual assistant services also include ease in scaling up or down according to a clinic’s workload needs. In addition, by opening a position to be filled by a remote employee, a clinic may have access to specific skills as the hiring pool extends beyond a localized area.
Overall Performance
Adding VA capabilities to a medical practice can also contribute to improved revenue cycle management, increased patient visits, and the ability to offer extended services, such as patient support before or after clinic hours.
Who Can Benefit from Virtual Medical Assistant Services?
Virtual medical assistant services can benefit:
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Solo practices and small clinics with daunting administrative tasks
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Specialty practitioners, such as family medicine providers, dental offices, and veterinary clinics
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Telehealth providers
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Multi-location practices that could gain from remote coordination
About Elevated Networks
We offer managed network, managed print, cybersecurity, and virtual desktop services. We also offer cloud and Voice over Internet Protocol (VoIP) solutions.
Elevated Networks teams with trusted vendors to meet client needs. Contact us for access to:
- Thorough consultations
- Vetting for security, cost, and effectiveness
- Tailored IT solutions
- Equipment acquisition and service
- Installation and configuration of network components
- Technical support
Connecting You with Medical VA Services
Our expert team can establish reliable, HIPAA-compliant connections for medical providers to benefit from the services of remote medical virtual assistants.
We look forward to working with you.
Please contact us to learn more or to schedule an appointment.
