Deeply Rooted Experience
We have telecom and MSP experience deeply rooted in our DNA, which allows us to create end-to-end seamless solutions that cover our customers’ needs from their workstations to the cloud, and everything in between.
The Philosophy We Hold
No matter the size of a business, technology matters. It can be difficult to identify which solutions to leverage in a sea of available options and vendors. We are committed to helping you make possibilities into realities, shortening your search, and offering expert guidance to get you the best results.
Flexible Engagement Model
We meet you on your level. Whether you need us to own your technology end-to-end, fill the gaps you have in your capabilities, or just to take specific projects off your plate. We adapt the way we work with each individual client.
Future Proof
We position you to meet your goals now and in the future giving you a technology posture that keeps you nimble and ready to adapt to changes in technology, the market, and the world.
High Touch Customer Experience and Personal Service
We have an entire team of account managers, customer success managers, and project coordinators that give time and personal attention regardless of the size of the customer. We focus on delivering service that removes friction from technology.
Consultative Approach
We’re problem solvers and solution finders. We tailor every engagement and solution to our client’s unique situation and needs. By understanding where you are and where you want to go, we can be sure your technology is aligned.
Transparency and Vetting
We approach solutions holistically. The process begins with a 3-Part Litmus Test, where we vet technology options through a triad of security, cost-value assessment, and the ability to meet your unique needs. There are no smoke and mirrors here– we are open, honest, and transparent with our clients throughout the assessment process.
Available and Responsive
You can’t afford to wait around when there’s a problem. We are on-call to assist you at all times. Our team is just as goal-oriented as we are personable– we strive to be the kind of company you want to do business with, and we focus on helping you rise to meet any occasion.
Experienced and Knowledgeable
As seasoned experts from MSP and telecom backgrounds, we have the knowledge to properly vet technology solutions, and the experience to know what works. From your workstation to the cloud and everything in between, the Elevated team is ready to help you reach the next level.
Data Backup and Recovery
In addition to other managed services, our team can back up data from your physical servers in your server rooms or data centers to our own redundant and secure servers to ensure business continuity in case of data loss.
Consult
We get to know your business, operations, and goals through discovery then document the business and financial requirements for the solution. Then we design the best solution to meet your needs.
Validate
We run the solution through our Technology Litmus Test to confirm it meets our standards.
Buy
We do the legwork to find the best technology and providers that fit your specific need. Our relationship with the providers allow us to negotiate the best rate and terms while we guide you through the rest of the procurement process.
Implement
We coordinate and manage all of the parties involved to ensure a smooth and timely implementation.
Manage
We provide ongoing support so that, from your perspective, the technology “just works” and continues to serve you without friction or frustration.
